​Our Approach to Safety

Thank you for your support during these crazy times! Our primary concern is the safety of our employees and our customers. We wanted to share our approach for a safe and happy store environment. If you have any questions or concerns, feel free to contact us at 925-385-0963 or info@lamorindamusic.com. 

IN-STORE SAFETY REQUIREMENTS & INFORMATION

 

SAFE ENTRY

  • Masks must be worn at all times by staff and customers 2 years and older. Masks are available if you forget yours.

  • Gloves are available to all staff and shoppers.

  • We are metering and monitoring guests. No more than five customers can be in the store at one time. Please queue outside the store and we will let additional people in as customers exit.

  • All staff will have their temperature checked each morning. We reserve the right to check the customer's temperature upon entry.  Anyone with temperatures above 100.5°F will be asked to return after their temperature has returned to normal.

  • All customers must wear gloves or use hand sanitizer upon entry.


SAFE SHOPPING

  • Keep 6 feet of distance between you, staff, and other guests while shopping and in line.

  • Don't bring a bag for your purchases. Will will provide a bag for free at checkout if you want one

  • We are accepting returns (for both retail and online purchases) which will be quarantined for 48 hours prior to being restocked. 

  • Our public restrooms are closed at this time.

  • The Big Room and our studio wing are closed at this time.

  • Rental returns will be accepted and quarantined for at least 48 hours.


SAFE CHECKOUT

  • We are accepting cash, checks, cards, and contactless payments like Apple Pay and Google Pay. 

  • Plexiglass is placed at registers.

  • Pin pads will be wiped down after every use.


CURBSIDE PICKUP INFORMATION


HOW IT WORKS

  1. Order your items on our website (look at that, you're on our website right now!)

  2. Select store pickup during checkout.

  3. You will receive an email letting you know that your order is ready for curbside pickup. It may come from a private email address, so be sure to check your spam!

  4. Drive to the store. You can either come inside and pick up your items or give us a call at 925-385-0963 and we will deliver it to your car (you can pop the trunk and we will place it in there for you).


STAFF SAFETY

  • All staff are required to wear masks 100% of the time while in the retail area of the store.

  • Staff are strictly adhering to CDC guidelines for handwashing and surface disinfecting.

  • Registers and other equipment are assigned to one person to minimize contact.

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925-385-0963

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© 2020 by Lamorinda Music, Inc

81 Lafayette Circle

Lafayette, CA 94549

(925) 385-0963

info@lamorindamusic.com